FAQs
Shipping
We offer standard and express shipping options to Nepal. Standard shipping typically takes 7-14 business days, while express shipping takes 3-7 business days.
Shipping costs vary depending on the weight of your package and the shipping method you choose. The exact cost will be calculated at checkout.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s tracking system.
Payments
We accept major payment methods including Visa, PayPal, Direct Bank Transfer and local payment options in Nepal such as eSewa and Khalti.
Yes, we use secure encryption technologies to ensure that your payment details are kept safe and confidential. All transactions are processed securely through trusted payment gateways.
While we do not charge any additional fees, your bank or payment provider may impose fees for international transactions. Please check with your provider for more details.
Returns
We offer a 14-day return policy for all products. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team.
To return an item, email our customer support with your order details. We will provide you with a return shipping label and instructions on how to send the item back to us.
Once we receive and inspect your returned item, we will process the refund within 7 business days. The refund will be credited to your original method of payment.